Publication Date:
December 2009

Number of Pages: 17

Cost:
 US$ 295.00

Delivery: By email, in PDF format, within 24 hours.

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Market Research - Philippines Contact Center and BPO Services Market 2010 - 2015
   

Analysis of Philippines Call Center market outlining, Strengths, Weaknesses, Opportunities, Threats. Key trends, on operating a BPO or Contact Center in the Philippines. 

Abstract
The Philippines Contact Center industry has seen rapid growth over the last three years as US and EU companies seek to reduce OPEX costs (wages in the Philippines are a fraction of US wages),  
   
Since Contact Centers often serve as the “front door” to your businesses, an agent will typically talk to more customers in a month than you might in your entire career.  The goal of this APRG study is to help managers understand the risks of investing in a Philippines Call Center, and provide insight from those that have gone before you.  

If you are considering Philippines as a location for a Call Center or your Shared Services Center, this strategic report provides an unvarnished analysis of establishing BPO operations in Philippines. Topics covered in this report include average wages of call center agents in Philippines, telecommunications challenges, absenteeism, literacy, workforce nuances, and more.  

This research is designed to help you:

- Assess the size of the BPO market in Philippines in terms of number of Contact Centers and number of Seats
- Understand the opportunities and risks
- Evaluate Philippines versus
Malaysia or India for establishing an offshore Call Center

Table of Contents

Chapter 1. Philippines Call Center Location Analysis
- Language
- Property and Real Estate
- Security
- Infrastructure
- Employee Loyalty and Turnover 
- Wages and Benefits 
- Political Stability
- Service Delivery Excellence
- Telecommunications  

Chapter 2. Philippines SWOT Analysis and Guidance 

Chapter 3. Growth and Forecaset of the Philippines Call Center and BPO Industry 2010 - 2015  

- Number of Call Centers 
- Number of Seats
- Spending on Contact Center Technology  


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