The global economic crisis will see IT investment
fade signifactly in 2009. Offshore sevices centers, however, will not likely be a sector
in
which companies and vendors will slash spending, and moderate
investment is likely in 2009 - 2010. The Philippines has seen
rapid growth of US companies investing in the Philippines, but there
has also been a number of hard issues to overcome.
If
your considering Philippines as a location for establishing a Call
Center or Shared Services BPO location, this strategic report provides an unvarnished
analysis of the Pros & Cons of establishing offshore
opertations in Philippines.
The goal of this APRG study is to help sourcing
or location managers understand the risks and rewards of
investing in a Philippines Call Center, and provide insight
from those that have gone before you.
Table of Contents
Philippines Call Center Location Analysis
- Language
- Property and Real Estate
- Security
- Infrastructure
- Employee Loyalty and Turnover
- Wages and Benefits
- Political Stability
- Service Delivery Excellence
- Telecommunications
2.
SWOT Analysis and Guidance
3.
Companies Mentioned in this Report
- Dell
- AOL
- Accenture
- IBM
- PeopleSupport
Questions, comments, or wish to
order?
Purchase
now using PayPal (note you do not need to be a PayPal member).
Once
payment is
received, the report will be sent by email in PDF format.
Questions or wish to pay with company account?
please email
sales
@ aprg.com for an invoice.
|
