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Publication Date:
December 2009
Number of Pages: 17
Cost: US$ 295.00
Delivery: By email, in PDF format,
within 24 hours.
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now using PayPal (note you do not need to be a PayPal member).
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Home
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Market Research
- Philippines Contact Center and BPO
Services Market 2010 - 2015
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Analysis of Philippines Call Center market outlining,
Strengths, Weaknesses, Opportunities, Threats. Key trends, on operating
a BPO or Contact Center in the
Philippines. |
Abstract
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The Philippines Contact
Center industry has seen rapid growth over the last three years as US
and EU
companies seek to reduce OPEX costs (wages in the Philippines
are a fraction of US wages),
Since Contact Centers often serve as the “front door” to your
businesses, an agent will typically talk to more customers in a month
than you
might in your entire career. The goal of this APRG study is
to help managers understand the risks of investing in a Philippines
Call Center, and provide insight from those that have gone before you.
If
you are considering Philippines as a location for a Call
Center or your Shared Services Center, this
strategic report provides an unvarnished analysis
of establishing
BPO operations in Philippines. Topics covered in this report include average wages
of
call center agents in Philippines, telecommunications challenges,
absenteeism, literacy, workforce nuances, and more.
This research is designed to help you:
- Assess the size of the BPO market in Philippines in terms of
number of Contact Centers and number of Seats
- Understand the opportunities and risks
- Evaluate Philippines versus Malaysia or India for establishing an offshore Call Center
Table
of Contents
Chapter 1. Philippines Call Center Location
Analysis
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Language
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Property and Real Estate
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Security
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Infrastructure
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Employee Loyalty and Turnover
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Wages and Benefits
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Political Stability
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Service Delivery Excellence
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Telecommunications
Chapter 2.
Philippines SWOT Analysis and Guidance
Chapter 3. Growth and Forecaset of the Philippines Call
Center and BPO Industry 2010 - 2015
- Number of Call Centers
- Number of Seats
- Spending on Contact Center Technology
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