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China's
economic growth is having a profound
impact on the breadth and depth of the domestic Call Center market.
Growth
in the number of call center seats in China is steadily
increasing, and
the revenue growth for technology vendors selling to
enterprise Call Center has been in the double
digits.
Most China enterprises are focusing their attention in 2010 on
acquiring new customers and improving operational efficiency.
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Sectors such as telecom, banking, insurance, travel
booking, logistics are the innovaters while the other industries like
catalog and TV shopping, telesales, government services and public
utilities are growing rapidly.
- In 2009, the need for
professional consulting and services to help PRC call centre managers
improve the efficiency and effectiveness will be a key opportunity.
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Many Japanese companies have outsourced their call centers to China
(there is a large talent pool of Japanese speaking agents in cities
such as Dailian).
This China market research
paper is an executive level assessment of the
Call Centre industry in China. This research is designed to help
vendors and analysts:
- Assess the size and projected growth of the Call Center (Contact
Centre) market in China
- Target marketing and sales plans for call center / contact center
enterprise technology in China
- Understand the opportunities and risks
- Understand the trends and influences impacting the China market in
2010 - 2014
Table of Figures and Exhibits:
1. Expected Growth in Call
Center Seats in China
2. Expected Industry Spend on Call Center Technology
3. Call Center Growth by Industry Vertical Sectors
4. Strengths Weakness Opportunities Threat SWOT Analysis
5. Top Five Cities in China Establishing Call Centers
6. Size distribution of Call Centers by Number of Seats
Questions
about this report? Just email sales
@ aprg.com
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