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China's
economic growth is having a profound
impact on the breadth and depth of the domestic Call Center market.
Growth
in the number of Call Centers and number of agent positions seats in
China is steadily
increasing, and
the revenue growth for technology vendors selling enterprise Call Center solutions has been in the double
digits.
Some of the key findings in this March 2011 published research report
include:
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Sectors such as telecom, banking, insurance, travel
booking, and logistics are the innovators while the other industries like
catalog and TV shopping, telesales, government services and public
utilities are growing rapidly.
- The need for
professional consulting and services to help PRC Call Centers
improve agent efficiency and effectiveness is a key opportunity.
- IVR
systems and services saw strong growth in 2010, and are being deployed
by SMB, government agencies, and large enterprises to enable better
service to an increasingly demanding consumer economy in China.
This market research
report is a concise executive-level assessment of the
Contact Center industry in China. This research is designed to provide
you the following benefits:
- Assess the size and projected growth of the Call Center (Contact
Centre) market in China
- Target marketing and sales plans for Call Center technology
and services in China
- Understand the strengths, weaknesses, opportunities and risks
- Understand the influences driving the China market in
2011 to 2015
- Understand the vertical markets expanding in 2011 to 2015
- Define where are the growth opportunities for Call Center technology
in China now, and in the next 5 years
-
Outline which industries will attract the highest Call Center
technology spending and which will grow fastest in the next 5 years
- Develop an effective call center technology sales campaigns by using
this report’s recommendations and analysis of market
conditions
- Understand the key market issues and opportunities for vendors of ACD, IVR, CTI,
Outbound and other Call Center technologies.
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Anticipate and exploit future growth in multi-channel call centers
using this report’s forecasts of growth rates in China
Table of Contents:
Table of Figures and Exhibits:
1 Growth in Call
Center Seats in China
2. Expected Industry Spend on Call Center Technology
3. Call Center Growth by Industry Vertical Sectors
4. Strengths Weakness Opportunities Threat SWOT Analysis
5. Top Five Cities in China Establishing Call Centers
6. Size distribution of Call Centers by Number of Seats
Questions
about this report? Just email Miriam at: sales
@ aprg.com
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