Abstract:

Malaysia's BPO and Contact Center industry continues to experience considerable growth - there are over now 600 Call Centres employing over 25,000 people. In addition, Malaysia continues to be popular destination for establishing a regional data centre, with many global enterprise class data centres being hosted in Cyberjaya.

The opportunities for vendors and service providers in Malaysia continue to be strong in 2011 as local and multinational companies will be upgrading their technology and data centers in this forecast period.

This market research paper is an executive level assessment of the strengths, weaknesses, opportunities, and risks of operating a Contact Centre / BPO / Data Center in Malaysia, and assesses the market opportunity for hosting a cloud data center in Malaysia.

This research is designed to help you:

- Assess the size of the BPO / Contact Center / Data Center market in Malaysia and where the market is heading
- Target marketing plans and sales campaigns
- Understand the opportunities and risks of doing business in Malaysia
- Understand the trends and demographics impacting the Malaysia BPO, Call Center, and Data Center market in 2011 to 2015.

Publication Date: January 2011 (version 5.0)

Number of Pages:  32

Number of Exhibits: 10

Price: US $900.00 for enterprise license

Format: delivery by email, in PDF format, within 24 hours.

If you would like more information about this report, please email Miriam at sales  @  aprg.com