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Abstract:
The Indonesia Call Center market will
continue its double-digit growth in 2011 as a robust economy with strong
domestic consumption continues to drive investments to develop or expand Contact Centres.
Analysts at APRG have just published their second edition of the
"Indonesia's Contact Center Industry Market Forecast with some
interesting trends noted:
- CRM technology spending increased 22% in 2010
- The number of Contact Center agent positions in Indonesia will double
by 2015
- In 2011, the number Contact Center interactions through social
networking applications will increase by over 300 percent.
In addition to the significant uptake in new call center technology, we
are seeing a number of Indonesian enterprises implementing Contact
Center best practices that improve performance metrics in customer
satisfaction and service, inbound and outbound sales, and
collections.
This market
research report is a new, independent assessment of the Call Center
industry in Indonesia The report provides industry professionals, corporate analysts, and technology companies with
independent forecasts and market intelligence on Indonesia's growing
Contact Centre industry. Besides enabling decision makers to
assess the market size and growth, it also helps in identifying new
market opportunities.
This
report provides answers to help you:
- Assess the size of the Call Center and BPO market in Indonesia
- Develop plans for expanding or establishing Call Center in Indonesia
- Understand the trends and influences in the Indonesia Contact Center
market
- Understand the forecast for the number of Call Centers and Call
Center Agent Positions in Indonesia
- Leading Indonesian companies expanding their Contacts Centers in 2011
to 201
- Understand the weakness in the market
- Forecast of spending increases on Contact Center technology in Indonesia to 2015
- Forecast of the number of Contact Center interactions through Social
Networking applications in Indonesia
Publication Date: January
2011 (version 2.0)
Number of Pages: 32
Number of Exhibits:
10
Price: US
$900.00 for enterprise license
Format: delivery
by email, in PDF format, within 24 hours.
If you would like more
information about this report, please email Miriam at sales
@ aprg.com
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