Key Notes on Philippines Mobile Sector:

Despite the strong results on subscriber net additions, revenue growth has been retarded due to inflation and a weaker consumer environment.  This has resulted in lower subscriber activity levels, increasing multi-SIM usage and shifts towards lower-priced products such as SMS in lieu of voice.  

Take up of 3G mobile broadband services in Philippines is also showing significant revenue growth, with Smart -PLDT leading the wireless broadband market.

 

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Philippines Mobile and Contact Center Markets 


The Philippines, with a population 89 million and a median age of 22, continues to show leadership in pursuing compelling mobile services.

Even with low income levels, the Philippines mobile sector has a very high penetration rate, and provides above average EBIDTA for the operators. The leading players, Smart and Globe, are renowned for their service innovation. Filipinos have long set the global benchmark for the widespread use of mobile Short Messaging Service (SMS). ”Texting” is a Philippine cultural trait, yielding the highest SMS usage rates in the world.

The VAS (value added services) market for mobile content and entertainment is strong, and there are a number of companies developing wireless applications providing SMS content services. It is rare to find a cellular phone the Philippines that has not adopted an additional mobile game, wallpaper, or ringtone.

APRG has several research reports to help you navigate in the Philippines: 

Philippines Mobile Services Market Research for 2011  

The Philippines market is not without challenges. Our mobile sector research separates the hype from reality and provides a sensible look at applications and services are growing, and what the challenges will be.

Browse here for more details...
Philippines Mobile Services Market in 2010 

Philippines Call Center Market Research 

The Philippines Contact Center industry has seen rapid growth as US and EU companies continue to reduce OPEX costs (wages in the Philippines are less than 1/4 of US wages), but many have experienced a number of challenges operating in the Philippines. If you are considering Philippines as a location for establishing a Call Center, then this executive level report provides an unvarnished SWOT analysis of establishing offshore operations in Philippines. 

Browse here for more details...Philippines Call Center Industry

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