Asia Pacific Research Group

APRG is an independent market research company covering the emerging markets in Asia Pacific.
Since 1995 we have focused on emerging market research for the IT and telecommunications market.  
Countries we cover on a regular basis include China,  Indonesia, India, Malaysia, Philippines, Thailand, and Vietnam. 

We provide analysis of key tech sectors in Asia such as Information Technology, Call Center and BPO Services, Mobile apps,  Cloud services, and enterprise Data Center trends

Recent Research Publications


Indonesia's Call Center  Market in 2016  -  Solid Growth Continues
This new 2016 publication outlines current state and opportunities of the Call Center and CRM SaaS market in Indonesia, as well as a SWOT analysis.  Includes revenue and growth forecasts to 2021 as well as key metrics and trends.

Malasyia Call Center Market in 2016 - Modest Growth
This publication outlines current state and growth opportunities of the Call Center and BPO Shared Services market in Malaysia.    
 
China's Call Center Market - Growth Continues
This 2015 market research report forecasts trends and growth for the Call Center business in PRC. APRG outlines Contact Centre Technology, Cloud, Paas Software and Services revenue forecasts to 2018.

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